Just like any other jobs, retail jobs are very helpful, interactive and unique. Whenever we enter a store the very first person we see would be the retail assistant. If you are relocated to a new place and you find difficulty in finding a job in your field, you can start with the retail job to interact with the new people and survive into a new place. many retailer companies hire people with no experience in the entry-level position. If you have good customer skills, and fluent communication skills then its good choice for your career.
Role of retail assistant–
The main and the important role of the retail assistant is to provide help, recommend products, give a satisfactory answer to the customers and attempt to increase the sales of the company for which he is employed. whenever the shop is open he must take care of the cleanliness and hygiene of the shop. His role is to make the shop presentable for the customers. He should have knowledge of all the products in the shop they are selling and answerable to the questions asked by the customers. He should be responsible and helpful to the customer in any manner. He can analyze the stock and arrange the product which is in great demand and also stock the shelves with the new items.
The retail assistant has the duty to make the store presentable for the customer so that more and more visitors attracted to their store. he is always ready to listen to the complaints and knows how to calm down the situation and solve customer complaints. Sometimes the situation like theft happens retail assistant always ready to deal with the situation and knows what his next step will be.
Skills required for good retail assistant–
The retail assistant has to perform various multi-tasking and organizational duties. he has to know how to perform well under fast paced environment without stress. Therefore there are certain skills that are must for good retail assistant.
1) customer skills–
The primary duty of retail assistant is to interact with the customers in very good manner. he should satisfy the customer in such a way that when the customer leaves he will come back . retail assistant also has good customer skills so that he can attend customer phone calls and reply them via email.
2) balance schedules–
it’s quite obvious that every store can be busy therefore it is the duty of retail assistant to manage schedule and keep the flow balanced and organized.
The retail assistant should be flexible to the challenges and knows how to respond in a stressful condition. whenever working as a retail assistant you should have teamwork capabilities and decision-making qualities.
4)smile on face–
The retail assistant should be a type of person, who has the smile on his face whenever someone meets you.
5) show professionalism–
Proper attire, grooming, politeness in your voice are the good qualities possess by the retail assistant.
6) physically fit–
as you are working in a store as a retail assistant. sometime you may not be able to sit down during your shift. to cope with that situation you make sure to remain physically fit and pick comfortable shoes and garments.